Swan FRS is the go-to application for Appliance retailers as it manages both stocked and bespoke special orders merchandise. The application includes and supports all the key features specifically expected for the application sector, from customer orders through to home installation.

Our customer sales interface makes it easy for the specialist Appliance retailer to upsell or include linked items at point of order, such as, installation, home deliveries and service agreements. Sales orders can be taken on the Swan FRS APPs, website or any in store browser tablet.

For the pick and pay items, Swan FRS has a Pos solution with integrated payments and handles the store cash management and sales commissions.

The Swan FRS customer service module supports and records any issues raised by the customer and provides a step by step sequence of actions to resolve the problem, whether this is ordering replacement parts, managing service engineering or suggesting compensation.

Key features include

  • Product data fields for- Technical descriptions, web images, dimensions and specification sheets
  • Order details to include– Model numbers and serial number capture
  • Sales messaging- Factory fitted plugs, warnings, not included, etc.
  • Stock allocation – At point of sale or delivery (picking)
  • Upsell– Linked items and accessories at point of sales
  • Supplier Catalogue imports– Simple spreadsheet import routines
  • White Label - Deliveries by a third party

Benefits of using Furniture Retail System solutions

  • Better stock turn and traceability- With warehouse management supporting batch / lot and unique item tracking
  • Auditability– For product recalls, customer relationship management and supplier rebates
  • Information at your fingertips- A real-time view of stock levels, technical data, thumb nail images and status allows individual items of stock to be allocated
  • True cost– Product or pack-based purchasing supported by comprehensive suite of management and branch reports